Shipping policy
At Orthenea, we aim to deliver your orders quickly, safely, and efficiently. Below you’ll find details on our shipping methods, processing times, and delivery expectations.
1. Order Processing
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All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
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Orders placed on weekends or holidays will be processed the next business day.
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Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
2. Shipping Times & Methods
Our standard delivery times depend on your location:
| Region | Estimated Delivery Time | Shipping Method |
|---|---|---|
| Domestic (within [your country]) | 3–7 business days | Standard Shipping |
| Europe / UK | 7–14 business days | International Post or Courier |
| North America | 10–21 business days | Postal / Express Courier |
| Rest of World | 14–28 business days | Postal / Express Courier |
Please note: Delivery times are estimates and may vary due to customs clearance or courier delays beyond our control.
3. Pre-Orders and Backorders
If an item is marked as Pre-Order, it means the product is temporarily out of stock but available for advance purchase.
Estimated dispatch dates are displayed on the product page. You’ll receive an update once the new stock arrives and your order is shipped.
4. Shipping Costs
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Shipping costs are calculated at checkout based on destination and order weight.
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Free shipping may apply to eligible orders (as stated in promotions or product listings).
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Customs duties or import taxes (for international orders) are the responsibility of the buyer, as per import regulations.
5. Tracking Your Order
Once your order ships, you’ll receive an email containing a tracking link.
You can also track your order anytime at https://t.17track.net using your tracking number.
6. Lost or Delayed Shipments
If your order hasn’t arrived within the estimated timeframe:
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Please check your tracking link first.
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Contact your local post office or delivery company.
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If the issue persists, reach out to us at [your support email], and we’ll assist you in resolving the matter.
7. Address Errors or Undeliverable Packages
Please ensure your shipping address is correct when placing your order.
Orthenea is not responsible for delays or losses due to incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address, we’ll contact you to arrange redelivery (shipping fees may apply).
8. Contact Us
For any shipping-related inquiries, please contact:
📧 support@orthenea.com
📍 Orthenea Customer Care Team